Support

Email [[SUPPORT_EMAIL]]. There’s no fixed reply time, but please do write.

We don’t need the contents of your thoughts or History, so there’s no need to send them.

I can’t find my activation code.

Check the inbox and spam folder of the email address you used at checkout. If it isn’t there, email us with your order number and that email address, and we’ll look up the original code for your order.

Where do I enter the code?

In Murmur, open Settings, then License. Paste the code under Activation code and choose Activate. Codes start with MURMUR-. You need an internet connection for this step.

I’m moving to a new computer.

One code works on up to 2 computers. If both are in use and you’re replacing one, email us with your order number and we’ll help remove the old one. Then enter the same code on the new computer.

Your thoughts and History don’t move on their own. Before you switch, use Back up History under Settings → General, then Restore History on the new computer. If you set a password on the backup, keep it safe: Murmur can’t recover a backup if you forget it. Restoring replaces the History data on that computer.

Windows says it protected my PC.

That’s SmartScreen, and it appears because Murmur’s installer isn’t code-signed yet. Choose More info, then Run anyway. You can compare the installer with the SHA-256 on the download page.

Murmur says “Connection needed”.

Your license hasn’t been verified for over 30 days. Connect to the internet and choose Try again. You don’t need to buy again or re-enter your code. In the meantime, you can still view and copy your content.

My trial won’t start.

Starting a trial needs an internet connection. If Murmur can’t connect, check your connection and try again. Reinstalling Murmur doesn’t start a new trial on the same computer.

Can I get a refund?

You can try Murmur for 14 days first, so there’s no general change-of-mind refund. That doesn’t limit your rights under applicable law or the payment platform’s rules. If your code never arrived, something’s wrong with the product, or you have another payment issue, email us with your order number. When a full refund is confirmed, the activation code is disabled.

How do I remove Murmur and my data?

To remove your History, choose Clear all history under Settings → General. It permanently removes recorded Thoughts and app activity from this computer.

To remove Murmur itself, uninstall it from Windows Settings. Uninstalling leaves your data in place in case you come back. To remove that too, delete the folder %APPDATA%\murmur-desktop.

How do I report a bug?

Email us what you were doing and what happened. If we need more, Settings → About → Diagnostic report → Export creates a report you can send. Logs stay on your PC unless you send them.

How do I ask about my personal data?

Email [[SUPPORT_EMAIL]] with your order number, if you have one. See the privacy policy for what we keep.